Oliver Co. London

FAQs

Do you do repairs on the wallets?

Yes, we encourage our customers to return the product for repairing as this extends the lifecycle of the product. Our products are made to the highest standards though, so we don’t expect any repairs to be required till considerable use.

 


How much do repairs cost?

If it falls under the warranty then the cost will be absorbed by us. Repairs due to normal wear and tear outside of the warranty will be charged at a fair price.

 


My wallet doesn’t have the same grain as the one pictured on your site?

Each wallet is made with real wood so there will be natural variation between the wallets. If you are unsatisfied with your product then please contact our customer service team.

 


What is your returns policy?

If you are not entirely satisfied with your product, you can either choose to exchange for an alternative or receive a refund less the cost of shipping.

All items must be returned within 30 days of delivery.

To return the item, simply contact our support team explaining your return and we will organise a returns form for you accordingly.

We reserve the right to refuse an exchange or refund if the goods are not returned in a saleable condition or are damaged.

 


How long will it take for my return to be processed?

Please allow up to 7 days for your return to be inspected and credited to your account/card.

 


Do you ship internationally?

Yes, we are able to ship internationally.

 


How long will my items take to arrive?

UK

2-3 working days from dispatch

US/Canada

2 to 4 working days from dispatch.

Worldwide delivery

10 working days from dispatch.

 


How much will my shipping cost?

 

  GBP USD EURO
UK Shipping £3.00
Worldwide £10.00 $13.00 €11.30

 


How do I track my order?

A tracking number will be sent to you on ordering the product.

All items in the UK are sent using a signed for serivce. For international orders, the delivery is fully tracked.

 


I have received the wrong item?

In the event of receiving the wrong item, please contact our customer service team who will amend the situation promptly.

 


How do I care for my wallet?

Store away from direct sunlight. This will prevent the wood colour changing. Since it is a natural material you may find surface shows minor variations in colour or even the occasional imperfection.

Do not overfill the wallets as they may lose their shape.

 


Do I get a receipt with my item?

Yes, once you have purchased the item a receipt will be sent to your email address.

 


Can I cancel my order?

Due to the speed of our shipment, on purchasing an item, you have only 1 hour to cancel the order. Please contact our customer service team and they will confirm cancellation.

 


Do I get a manufacturers warranty?

All our products come with a 1 year warranty against manufacturing faults from the day of delivery.

In the event of a product failing, you can return it to us for repair or replacement. Once we receive the item, we will investigate the fault and contact you to agree the most appropriate solution.

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